Refund Policy
Last updated: April 2026. Please read this policy carefully before engaging our services.
01.Overview
At Shafrah, we are committed to delivering high-quality software development services. This policy outlines the terms governing refund requests for payments made for our services.
02.Payments & Initial Deposit
Most of our projects begin with a non-refundable deposit of 50% to secure scheduling and cover planning and analysis costs. This deposit confirms our commitment to starting work and allocating the necessary resources.
03.Eligible Refund Cases
You may request a refund of the remaining balance (excluding the initial deposit) if: we have not started active work on the project, or we fail to deliver the project within the agreed-upon timeframe due to reasons on our side.
04.Non-Refundable Situations
Refunds are not issued for: completed or partially delivered projects, delays caused by the client not providing content or feedback in a timely manner, or scope changes after a project plan has been approved.
05.How to Request a Refund
To request a refund, please contact us at info@shafrah.qa within 14 days of the event giving rise to the request. Each request will be reviewed individually and responded to within 7 business days.
06.Processing of Payments
Approved refunds are processed via the original payment method within 14 business days. The exact timing may vary depending on your payment provider.